Privacy Policy

When you place an order we collect the details needed to fulfil it: your name, email address, shipping address, phone number (if provided) and order contents. When you contact us, we collect the information you include in your message.

We also collect limited technical information automatically, such as device type, browser, approximate location and pages viewed, to keep the store working and understand how it's used.

Card payments are processed by our payment provider. Aquralis does not store your full card number or security code.

• To process, ship and support your order
• To send order confirmations, shipping updates and guarantee-related emails
• To respond to your questions
• To improve our store, products and customer experience
• To prevent fraud and abuse of our guarantee

If you opt in, we may send occasional emails about products and offers. Every marketing email includes an unsubscribe link, and unsubscribing never affects your order or your guarantee.

We share information only with the service providers needed to run the store — payment processing, order fulfilment, shipping carriers, email delivery and analytics — and only as needed to perform those services. We do not sell your personal information.

We use cookies and similar technologies to remember your selections, keep your cart working and measure store performance. You can control cookies through your browser settings, though some features may not work correctly if they're disabled.

We keep order records for as long as needed to provide support, honour our guarantee and meet legal, tax and accounting obligations.

You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we're not required to keep it. Email contact@aquralis.com and we'll respond to your request.

Our store is not directed at children under 13, and we do not knowingly collect personal information from them.

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to keep your data safe and to limit access to it.

We may update this policy from time to time. The version published on this page is the current one.

For any privacy question or request, email contact@aquralis.com.